Airbnb is updating its house rules to prevent hosts from requiring guests to perform heavy cleaning tasks like stripping beds and washing dishes.
Airbnb is changing its house rules for property owners. These new guidelines limit the chores hosts can ask guests to perform.
Also, the company wants to stop guests from doing tasks meant for professional cleaners. Guests should not have to strip beds or wash dishes before they leave.
Next, these rules apply to all bookings made on or after November 20. Airbnb hopes this change makes the guest experience much simpler.
Then, the company listened to feedback from its community. Many users found the old rules confusing and difficult to follow.
However, hosts can still set seven standard house rules. They may also include other reasonable requests that do not require much time.
After that, the platform will display these rules more clearly. Guests will see them in their reservation reminders before they arrive.
Meanwhile, some exceptions will still exist. For example, hosts can ask guests to water during local droughts.
Still, hosts cannot force guests to take trash offsite. The company wants to ensure that cleaning fees cover these specific services.
As a result, Airbnb will flag any requests that seem unreasonable. Owners can appeal these decisions if they disagree with the platform.
Finally, this change addresses long-standing complaints from travelers. Many people disliked performing heavy cleaning after paying a standard cleaning fee.
Now, hosts must follow these updated guidelines to avoid penalties. The company aims to prevent surprises for people staying in rental properties.